Saturday, May 21, 2016

Dynamics CRM TimeZones

To retrieve timezone records for Dynamics CRM you can use following request.

IOrganizationService service = con.GetOrganizationService();
QueryExpression query = new QueryExpression("timezonedefinition");
query.ColumnSet = new ColumnSet(true);
EntityCollection col = service.RetrieveMultiple(query);

You can find a list (exported from 2016 online) here:

Monday, March 21, 2016

Online toolbox ""

Today i found a nice little helper. It provides metadata browser, FetchXML tester, Url QueryString Analyzer and other helpful features. And all of that without importing solutions to your organization or running local applications.


Fetch XML sample

QueryString analyzer sample

Friday, February 6, 2015

Dynamics CRM – Get rid of warning messages for Outlook, Navigation Tour and Tablets

The messages are pretty helpful for the first time you are using the system. But especially if you have to prepare demo environments very often, you don’t want to have them anytime logging in to your environment.

Disable “Outlook Client” – Message


Settings –> Administration –> Outlook-Tab –> Disable “Users see ‘Get CRM for Outlook’ option displayed in the message bar


Disable “Navigation Tour” – Message


Settings –> Administration –> General-Tab –> Disable “Display navigation tour to users when they sign in


Disable “Tablet” – Message


Settings –> Administration –> General-Tab –> Disable “User see app download message”



Thursday, January 15, 2015

Dynamics CRM Enhanced vs. Standard Service Level Agreements (SLA’s)


The following list provides an overview about the main differences between Enhanced and Standard SLA’s.


  • Available since Spring 2014 Release
  • No Pause/Resume functionality
  • No Success Actions
  • Status needs to be changed manually using Warning/Error Actions (e.g. Noncompliant, Nearing Noncompliant)
  • Related fields are available in the case form directly (First Response By, Resolve By)
  • “On Hold Time (Minutes)”- and “Last On Hold”-Field is not maintained automatically


  • Available since Fall 2014 Release
  • Pause/Resume functionality
  • Success Actions
  • Status chances automatically (e.g. Noncompliant, Nearing Noncompliant)
  • Related fields are linked into the case form using additional entity “KPI Instance”, Quick View Forms and the Timer Control.
  • “On Hold Time (Minutes)”- and “Last On Hold”-Field in Case is used automatically

Related Links: